Coronavirus/COVID-19 is a significant issue that may affect the way all marketing teams work in the coming months. Here at Taxi, we have several plans in place to avoid impact on the services we provide.

Updated 16 March — all of our team are now working remotely. 

Aside from the welfare of our own team, we are focussing on ensuring there is no impact on Taxi’s availability and services we provide. 

As our platform is provided in the cloud, we can continue to maintain Taxi services remotely. We do not anticipate any disruption to service from the Coronavirus/COVID-19 outbreak. 

What we are doing now:

  • The entire team is working remotely, and practicing social distancing. In the event someone on our team is suspected to have contracted Coronavirus/COVID-19, we have well practiced contingency plans in place to ensure they are supported and we maintain coverage. 
  • Some team members are proactively taking self-isolation if they have recently travelled, or have been significantly exposed to someone who has travelled. 
  • We are providing regular, up to date guidance to our team, following Government advice. 
  • We have increased the availability of hygiene supplies in our studio, and our cleaning team are doing deeper cleans, more frequently.
  • We are have cancelled all planned travel, and are replacing in-person meetings with conference calls.

As part of our ISO 27001 certification, we regularly practice days where the whole business works remotely. We are always prepared for the whole team to work remotely with short notice, without causing disruption to Taxi’s service. 

Our leadership team regularly meet to monitor the situation and make further decisions as appropriate. We will update this blog post, and communicate with our customers through the usual means, if the situation advances.

Accessing Taxi from a remote location

Taxi is available in the cloud, and for most organisations your team will be able to log in from any location. Some Taxi customers use whitelisted IPs to restrict access to certain locations and networks: If you are working remotely for one of these organisations, and don’t have access to VPN, you may need to contact our support team to help. 

In some cases, you may find access to your ESP is restricted outside of your network. This is not an issue with our service, but please consider this if your own team is not used to working remotely. 

If you do find you have issues accessing Taxi, please contact us via the live chat on our website, or using support@taxiforemail.com.

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