Need a helping hand getting started?

Find out how our Developers, Email Design System and Success teams can help you.

A bespoke Email Design System that works for your brand

Your Email Design System (EDS) is the foundation of how you create your email campaigns, so when creating it, it’s important to make sure it’s tailored exactly to your team’s needs. Our Email Design team can create the perfect EDS (a modular HTML template) for your brand.



Using a custom Email Design System is super important if you want to create on-brand email, have the ability to lock down areas whilst also making it accessible to your whole team. You have so many options available to you, which we’d love to walk you through!

We can help:

  • Collaborate with you and your team to create a customised Email Design System bespoke to your needs.
  • Tailor your Email Design System to your brands needs: adding hints, rules and options for mobile behaviour whilst keeping user experience in mind.
  • Set rules and best practices for how your email should be built using Expectations.
  • Building new modules or update branding to your existing Email Design System.
  • Troubleshoot your current Email Design System for any rendering issues.
  • Review your Email Design System if you choose to build your own.

If you are a coder or developer and are ready to get started with your own EDS, we’ve put together everything you need to know to get this set up in Taxi here.

Customising your organisation's needs

Email development can be a complex business involving many systems, people and processes. Our Technical Success team is there to help you get your features ready and work with businesses to build custom add-ons that connect Taxi to the other systems you use.

Here’s a few things we can help you with: 

  • Finding the best options for features in your Taxi account.
  • Setting up and customising dynamic content in your account: link tracking profiles, feeds, personalisation and segmentation. 
  • Supporting you through setting up the connection to your ESP.  
  • Troubleshooting any queries you might have with your Email Design System.  
  • Provide recommendations and best practice suggestions for your team to get the most out of Taxi both through your Email Design System and organisation setup.
  • Exploring options for custom integrations. 

Training workshops

We run in-house workshops to help your team get the most out of Taxi. Our training workshops are specialised to your request so you get exactly what you need from the session.



Our two training workshops include:

  1. How to use Taxi: Want to get your team started using Taxi? We run tailored training workshops to provide your team with all the knowledge they need to set up their account and build email in Taxi. Whether you need an in depth training on using your Taxi account or a shorter feature focussed session, we can work with you to give you the best training experience possible.
  2. How to create an Email Design System: Our custom training for designers and developers. This session will train you on the world of Taxi Syntax, and give you the tools you need to build your own tailored Email Design System.

Our help centre provides an extensive glossary of everything you can do in Taxi, and we have created lots of helpful videos if you have questions around a specific feature/topic.

Get started

Contact us to discuss how Taxi Concierge can help you and your organisation.

44,916 email campaigns and counting.

Join the smart marketers using Taxi to make better email.