tag:status.taxiforemail.com,2005:/history Taxi for Email Status - Incident History 2019-03-04T08:05:21+00:00 Taxi for Email tag:status.taxiforemail.com,2005:Incident/2201210 2019-02-11T15:39:06+00:00 2019-02-11T15:39:06+00:00 Taxi outage <p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:39</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:44</var> GMT</small><br><strong>Update</strong> - The website is up and running</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:43</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:55</var> GMT</small><br><strong>Investigating</strong> - The website is currently unavailable due to an issue with a hosting supplier, but the Taxi app is available at https://my.emailcms.net/login and is unaffected by this issue</p> tag:status.taxiforemail.com,2005:Incident/2160068 2019-01-21T10:23:06+00:00 2019-01-21T10:23:06+00:00 Intermittent issues with Amazon Web Services <p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:23</var> GMT</small><br><strong>Resolved</strong> - Full access to Taxi is restored.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:08</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented, and we're monitoring the result.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:02</var> GMT</small><br><strong>Investigating</strong> - We're seeing intermittent issues with Amazon Web Services, causing some issues with access to Taxi for Email. We're investigating what's happening.</p> tag:status.taxiforemail.com,2005:Incident/1990229 2018-10-24T09:18:13+01:00 2018-10-24T09:18:14+01:00 Ongoing issues accessing taxiforemail.com <p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:18</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:09</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:08</var> BST</small><br><strong>Investigating</strong> - Our website is unavailable for some users, this is due to an issue our web host is experiencing. We're working with them to restore service.</p> tag:status.taxiforemail.com,2005:Incident/1932218 2018-09-26T11:46:34+01:00 2018-09-26T11:46:35+01:00 Intermittent connectivity issues <p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:46</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:37</var> BST</small><br><strong>Update</strong> - The issues seen by AWS have been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:02</var> BST</small><br><strong>Investigating</strong> - We're currently seeing intermittent AWS connectivity issues. We're investigating the issue.</p> tag:status.taxiforemail.com,2005:Incident/1854725 2018-08-10T18:08:28+01:00 2018-08-10T18:08:28+01:00 Litmus down <p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:08</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:08</var> BST</small><br><strong>Update</strong> - Litmus have resolved their issue, and the Taxi + Litmus add on is working as normal.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>17:20</var> BST</small><br><strong>Investigating</strong> - Litmus is currently experiencing issues with the application, this will affect the Litmus add on in Taxi. You can keep up to date with this at https://status.litmus.com/</p> tag:status.taxiforemail.com,2005:Incident/1715923 2018-05-04T22:53:20+01:00 2018-05-04T22:53:21+01:00 Ongoing issues accessing taxiforemail.com <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:53</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:11</var> BST</small><br><strong>Identified</strong> - the issues with our webhost are still intermittently happening. We are working with our current hosts and also moving to a new platform for taxiforemail.com <br /> <br />Please note that Taxi app is unaffected and can still be accessed at: https://my.emailcms.net/login</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:02</var> BST</small><br><strong>Investigating</strong> - We are still seeing intermittent issues for users accessing taxiforemail.com. We are working with MediaTemple, our web hosts, to resolve this. <br /> <br />This is related to an earlier issue: <br />http://status.taxiforemail.com/incidents/21ny69qbh165 <br /> <br />Please note that Taxi app is unaffected and can still be accessed at: https://my.emailcms.net/login</p> tag:status.taxiforemail.com,2005:Incident/1714698 2018-05-03T21:54:33+01:00 2018-08-03T18:31:58+01:00 taxiforemail.com unavailable for some users <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>21:54</var> BST</small><br><strong>Resolved</strong> - Media Temple, the web hosts we use for taxiforemail.com, have resolved this issue now.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:47</var> BST</small><br><strong>Identified</strong> - Our website is unavailable for some users, this is due to an issue our web host is experiencing. We're working with them to restore service. <br /> <br />Until then, Taxi can still be accessed at: https://my.emailcms.net/login <br />and our support docs are available here: http://get.taxi.support/</p> tag:status.taxiforemail.com,2005:Incident/1620870 2018-02-27T23:46:58+00:00 2018-02-27T23:46:58+00:00 taxiforemail.com unavailable for some users <p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:46</var> GMT</small><br><strong>Resolved</strong> - This issue seems to be resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:24</var> GMT</small><br><strong>Investigating</strong> - There are widespread DNS issues affecting Google’s public DNS servers. As a result, http://taxiforemail.com may not be available for some users. <br /> <br />Access to the Taxi app should be unaffected by this issue. You can log into Taxi at https://my.emailcms.net <br /> <br />For more coverage, check hover’s status page: http://hoverstatus.com/</p> tag:status.taxiforemail.com,2005:Incident/1610518 2018-02-20T19:56:59+00:00 2018-02-20T19:57:00+00:00 Saved content not being immediately shown <p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:56</var> GMT</small><br><strong>Resolved</strong> - This issue has been resolved, please message support if you continue to have issues.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:28</var> GMT</small><br><strong>Update</strong> - There is an issue with one of our infrastructure providers which is causing saved content to be delayed. <br />A fix has been put in place and the backlog is now being worked through. Saved content will start to appear as this is updated.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:09</var> GMT</small><br><strong>Investigating</strong> - Some users are experiencing issues with saved content, our development team is looking in to the issue and will update you when this has been resolved.</p> tag:status.taxiforemail.com,2005:Incident/1529208 2017-12-07T17:21:38+00:00 2017-12-07T17:21:38+00:00 Taxi outage <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:21</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:17</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:09</var> GMT</small><br><strong>Investigating</strong> - There is currently an ongoing issue with Taxi, our development team is investigating the issue. We will keep you updated.</p> tag:status.taxiforemail.com,2005:Incident/1329802 2017-08-16T17:50:30+01:00 2017-08-16T17:50:30+01:00 Issues with Live Chat <p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:50</var> BST</small><br><strong>Resolved</strong> - This issue has now been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:51</var> BST</small><br><strong>Identified</strong> - Some Taxi users are reporting that live chat isn’t loading for them. We’re working with Intercom on this now.</p> tag:status.taxiforemail.com,2005:Incident/1320150 2017-08-07T11:59:16+01:00 2017-08-07T11:59:16+01:00 Issues with Taxi Editor <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:59</var> BST</small><br><strong>Resolved</strong> - this issue is resolved</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:59</var> BST</small><br><strong>Identified</strong> - We are investigating some reported issues with the Taxi editor this morning. We will post further updates shortly.</p> tag:status.taxiforemail.com,2005:Incident/995566 2016-11-21T16:45:26+00:00 2016-11-21T16:45:26+00:00 Intermittent delays cloning & exporting <p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:45</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:45</var> GMT</small><br><strong>Update</strong> - We have fixed this issue, there may be minor delays for exports whilst Taxi runs through a small backlog.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:57</var> GMT</small><br><strong>Investigating</strong> - we are seeing intermittent delays when exporting and cloning mailings in Taxi. We are investigating this issue, if you are experiencing this issue please message live chat.</p> tag:status.taxiforemail.com,2005:Incident/956386 2016-10-21T17:49:58+01:00 2016-10-21T17:49:58+01:00 Amazon Web Services DNS Outage <p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>17:49</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved, we are monitoring the issue.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>17:40</var> BST</small><br><strong>Update</strong> - This issue is affecting many web services, including Twitter, Reddit and Spotify. You can track coverage of the issue here: http://gizmodo.com/this-is-probably-why-half-the-internet-shut-down-today-1788062835</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>17:32</var> BST</small><br><strong>Monitoring</strong> - Taxi is intermittently unavailable for some users due to an ongoing attack on Amazon Web Services. We are actively monitoring the situation.</p> tag:status.taxiforemail.com,2005:Incident/716790 2016-07-28T11:49:04+01:00 2016-07-28T11:49:04+01:00 Taxi Website Down <p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>11:49</var> BST</small><br><strong>Resolved</strong> - this issue has been resolved</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:35</var> BST</small><br><strong>Identified</strong> - The Taxi website is currently down, we are working to resolve this. <br /> <br />This does not affect the Taxi app, and you can log in at https://my.emailcms.net/login/</p> tag:status.taxiforemail.com,2005:Incident/459639 2016-04-07T15:54:55+01:00 2016-04-07T15:54:56+01:00 Exports are running slowly for some users <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:54</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved. If you have any currently running exports that have hung please start another one.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:45</var> BST</small><br><strong>Identified</strong> - one of our export servers is running slowly, which is causing intermittent issues. Please contact us via live chat if exports take longer than a couple of minutes</p> tag:status.taxiforemail.com,2005:Incident/458159 2016-04-06T15:08:30+01:00 2016-04-06T15:08:31+01:00 Slow interface <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved and a fix has been added to avoid it in future.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>14:16</var> BST</small><br><strong>Identified</strong> - We have an issue with one of our servers which may cause Taxi to run slowly. We have pushed an update and this will be resolved shortly</p> tag:status.taxiforemail.com,2005:Incident/442702 2016-03-15T13:21:57+00:00 2016-03-15T13:21:58+00:00 Litmus Connector running slowly <p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:21</var> GMT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:04</var> GMT</small><br><strong>Monitoring</strong> - Some users are experiencing intermittent issues connecting to the Litmus API. We are monitoring the issue.</p> tag:status.taxiforemail.com,2005:Incident/433042 2016-03-03T09:59:33+00:00 2016-03-03T09:59:34+00:00 Taxi Website & Knowledge Base Running Slowly <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> GMT</small><br><strong>Resolved</strong> - MediaTemple have resolved the issue</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:16</var> GMT</small><br><strong>Update</strong> - further information is available on their status page here – http://status.mediatemple.net/incidents/q8ktr0hdb4sw</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> GMT</small><br><strong>Monitoring</strong> - Our website host, MediaTemple, is experiencing issues, and as a result the Taxi site and support pages are running slowly.</p> tag:status.taxiforemail.com,2005:Incident/425156 2016-02-23T11:58:12+00:00 2016-02-23T11:58:12+00:00 Taxi Running Slow <p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:58</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:57</var> GMT</small><br><strong>Update</strong> - This issue has been resolved. The Silverpop connector will run slightly slower until an API issue is resolved from the ESP side.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:52</var> GMT</small><br><strong>Update</strong> - We have temporarily disabled the Silverpop connector</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:43</var> GMT</small><br><strong>Investigating</strong> - The Taxi Interface is currently running slow for some users. This is due to problems with an ESP Connector. We are pushing a fix shortly which should resolve the issue.</p> tag:status.taxiforemail.com,2005:Incident/388671 2015-12-31T14:33:26+00:00 2015-12-31T14:33:26+00:00 Interface unavailable <p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>14:33</var> GMT</small><br><strong>Resolved</strong> - This issue only affects a small amount of support related accounts and should not affect customer accounts. Please let us know if you experience any issues. Happy New Year!</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>14:24</var> GMT</small><br><strong>Investigating</strong> - some users are seeing a 500 error when logging into Taxi. We are investigating.</p> tag:status.taxiforemail.com,2005:Incident/381223 2015-12-18T15:33:54+00:00 2015-12-18T15:33:54+00:00 Interface running slow <p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:33</var> GMT</small><br><strong>Resolved</strong> - We had an AWS related issue, which we have now fixed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>14:37</var> GMT</small><br><strong>Identified</strong> - The Taxi editor interface is running slow and/or inaccessible for some users. We are investigating this now and hope to be back shortly.</p> tag:status.taxiforemail.com,2005:Incident/373687 2015-12-08T11:18:04+00:00 2015-12-08T11:18:04+00:00 Slow Interface <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>11:18</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>11:17</var> GMT</small><br><strong>Update</strong> - We scaled up Taxi and we're monitoring the connection issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>11:06</var> GMT</small><br><strong>Investigating</strong> - The Taxi interface is running slowly for some users. This appears to be due to a network issue. We are investigating.</p> tag:status.taxiforemail.com,2005:Incident/290495 2015-08-03T11:38:39+01:00 2015-08-03T11:38:40+01:00 Some versions not opening <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> BST</small><br><strong>Resolved</strong> - This issue has been resolved</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:24</var> BST</small><br><strong>Monitoring</strong> - Some versions are causing an error when opening the editor interface. A fix for this is being pushed now and expected to be live in 5 minutes.</p> tag:status.taxiforemail.com,2005:Incident/288272 2015-07-29T12:51:48+01:00 2015-07-29T13:07:36+01:00 Large export queue <p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>12:51</var> BST</small><br><strong>Resolved</strong> - Export time has returned to normal (less than 1 minute)</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>12:35</var> BST</small><br><strong>Monitoring</strong> - There are a large amount of exports taking place – currently there is a 5-10 minute turnaround time.</p>