Dylan has been a part of the well oiled machine helping to keep Taxi For Email going. He was welcomed to the team as a freelancer in November 2016 and he fit in so perfectly it was only right that he became a part of the team.

We are proud to say the best thing about Taxi, is the people who make it.

Out of 8.8 million people in London, we are blessed with a handful of people who voluntarily take a trip to Clerkenwell and dedicate their whole day to improving the Taxi brand, deliver exceptional service to our customers and help people make better email.

We would like to introduce you to one of those people, our very own, Dylan Smith.

How did you find your way to the Taxi team?

I originally came on as a freelancer to help with various product bits. After a while, I was in the office 3–4 days a week and was offered a permanent role. I had a big project coming to a close with another client so the timing was perfect. Joining the Taxi team — who I knew I liked working with — was a lot more attractive than rolling the dice finding new clients.

What does a designer do at Taxi?

Any given week, I’m working with the wider team to identify user needs, planning and prioritising new features and improvements, and implementing them side-by-side with our developers. My jurisdiction is everything from ideation to sketching to visual design to front end code. There’s always something interesting to give my attention.

What have you learned since joining Taxi?

How to make tea.

What makes Taxi special as a company?

I’d be surprised if anyone’s answer didn’t mention our team. Everyone at Taxi is great at what they do, which leads to a culture of respect and allows us punch above our weight. On top of that, management has created a place where people are excited to show up each morning; we work hard, but we have a lot of fun, too. There’s a reason no one hands in resignation letters here.

What are some of the most exciting things going on in marketing right now?

This might be exciting for the wrong reasons but, as an Internet user, I love the pushback against handing my personal data out to every company on the web. I’ve always blocked ads and trackers, but it feels like privacy has become a much more mainstream concern recently, especially after the Facebook blow-up. I think GDPR is great for consumers, even if websites haven’t figured out how to not make a mess of the experience yet. I’m interested to see how companies respond by making better use of the data they do have.

What’s the most exciting thing going on today?

Next week I’m off to the USA for Litmus Live and then on to New York for a city break, so I’m finalising travel arrangements and packing lists. The pre-trip excitement started to kick in today.

Any pets?

I have a corgi called Louis. I started bringing him to the office last year when he was just a puppy, so sometimes it feels like he’s Taxi’s own.

Favourite place to visit?

Anywhere I’ve never been. I’m not as big of a traveller as some, but I’d always rather explore and learn about a new place than return to a previous destination. Instead of always flying back home to visit family, I started a tradition of meeting them abroad in other cities.

Favourite thing to eat?

When I get a craving, it’s usually for something hearty and filling: curry, pie, fish ‘n’ chips. I’ve assimilated well in the UK.

Favourite quote?

When it comes to work, I find myself coming back to this one from Hemingway: “The best way is always to stop when you are going good and when you know what will happen next.”

Plug stuff

When I’m not working or chatting nonsense on Twitter, I’m usually looking after the Email Geeks Slack community. Join me on both:



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