We’re passionate about revolutionising the way marketers make email campaigns, and we want you to help us. Marketing teams at brands and agencies use Taxi to transform how they create email — they make better email, quicker and at a larger scale.
Our support team are here to help our clients get their emails out in record time, and to make sure our customers know we are here to help them. As support and documentation manager you will ensure our customers issues are diagnosed and fixed quickly and correctly. The support team acts as the heart of all product knowledge and ensuring our customers have access to documentation, help guides and training materials.
Where potential product improvements or pain points become apparent through support contacts you will work with our product team to develop improvements.
Most importantly you will make sure our customers know we’re on their side, and here to help them make great email.
Your work will involve:
This role will report to the COO.
You’ll have a passion for delivering great email campaigns, an aptitude for technical problem solving and will enjoy learning new technologies and techniques. The ideal candidate will be a great problem solver with frontline email experience. Communication and teamwork skills are essential.
This role is based in our studio in central London. Please note that we do not offer remote working options for this role.
Now is a great time to join the Taxi team. Please email us your relevant experience (Linkedin, Angel list or cv)